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Yes, changes can be made if the order hasn’t entered processing. Make sure to update your order details promptly after purchase.

Yes, all data is encrypted and processed securely to protect your privacy.

Once your order has been dispatched, tracking information will be provided where available.

If your parcel appears to be lost in transit, please contact us as soon as possible. We will lodge an investigation with the shipping carrier on your behalf.

Please note that a parcel is not considered lost simply because tracking has not been updated for several days. The carrier must first complete its investigation and officially confirm the parcel as lost.

Once the parcel has been confirmed as lost by the carrier, we will arrange a replacement or refund, as appropriate.

We are unable to issue a refund or replacement while the parcel is still in transit or while the carrier's investigation is ongoing.

If the tracking information shows that the parcel has been successfully delivered, the order will be considered delivered. Responsibility for the parcel passes to the recipient upon confirmed delivery.

We are not responsible for any loss, theft, misplacement, or non-receipt of the parcel following confirmed delivery.

If the recipient is unable to locate the parcel after it has been confirmed as delivered, the recipient is responsible for contacting the shipping carrier directly to lodge an investigation. We are not responsible or liable for the outcome of any such investigation.

All products sold by EXBOX Australia Pty Ltd (“EXBOX”) come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

Customers are entitled to a replacement (subject to stock availability) or refund for a major failure and may also be entitled to compensation for any other reasonably foreseeable loss or damage. Customers are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Unless otherwise stated in the product listing:

Brand New and Opened New Items: These products are covered by the standard manufacturer's warranty applicable to the product.

Used Items: Used products come with a minimum 2-month EXBOX store warranty, unless a different warranty period is specified in the individual product listing or the product remains covered by the manufacturer's warranty.

All products are covered by a Return-to-Base (RTB) warranty unless otherwise stated.

EXBOX does not provide advance replacements. Where a product needs to be inspected, repaired, replaced, or otherwise assessed under warranty, the customer must first return the product to EXBOX.

Unless otherwise agreed or required under Australian Consumer Law, the customer is responsible for the cost of returning the product to EXBOX, including any shipping and insurance costs. EXBOX will cover the shipping cost of sending the repaired or replacement product back to the customer.

Any special shipping arrangements or discounts agreed to by EXBOX will be considered on a case-by-case basis.

Nothing in this Warranty Policy is intended to exclude, restrict, or modify any rights or remedies available to consumers under the Australian Consumer Law.

Once your return has been received, inspected, and approved, your refund will be processed within 1–3 business days.

Please note that it may take additional time for the funds to appear in your account, depending on your bank or payment provider.